FAQ

Q: HOW MANY SELLERS DID YOU GET REINSTATED?

A: We have reinstated hundreds of seller accounts since we began assisting our clients with suspensions.

Q: WHAT IS YOUR SUCCESS RATE?

A: Our success rate on normal suspension cases is 93% and extremely high regarding inauthenticity and infringement suspensions, but the success depends on each unique situation.

Q: HOW LONG DOES IT TAKE TO GET REINSTATED?

A: Standard delivery is completed within 48-72 business hours. If you have chosen "URGENT" delivery then it will be completed within 24 hours after receiving the relevant details to make our appeal. We then need to wait for Amazons reply of which can vary depending on their work loads, but we aim to receive a response within 5 days after submission (this can vary a lot and is out of our hands)

Q: CAN YOU HELP REINSTATE MY ACCOUNT AFTER THEY TOLD US “WE HAVE DECIDED THAT YOU MAY NO LONGER SELL ON AMAZON.COM”?

A: We have managed to help sellers get reinstated even after receiving this message on many occasions due to our escalation methods. So do not think this is the end of your appeal and account!

Q: WHAT IF I DON’T SEE AN APPEAL BUTTON ANYMORE, CAN YOU STILL HELP ME REINSTATE MY ACCOUNT?

A: In fact majority of our appeals do not see the Appeal button within Amazon seller central. We have several specialist emails from different Amazon departments of which we send the appeals to. So this does not make any difference to the success of your appeal.

Q: WHAT HAPPENS IF AMAZON REQUESTS “MORE INFORMATION” AFTER I SUBMIT THE FIRST APPEAL YOU DRAFTED?

A: No problems at all! our "Premium" package comes with all follows ups, revisions and escalations. We will fight your case until the end to ensure the upmost chances of reinstatement

Q: HOW DO I PAY?

A: We can accept most payment methods; BTC, Payoneer, Paypal, Debit/Credit card, direct wire (bank) transfer

Q: CAN YOU HELP ME WITH ANY TYPE OF SUSPENSION?

A: As mentioned on our website, we can handle any suspension; Inauthentic complaints, intellectual property rights issue, trademark infringement, random invoice requests to verify authenticity of your inventory, ODR issue, search and sales rank suspensions, feedback manipulation, linked accounts, gift card issue with buyer accounts and many many more!

Q: CAN YOU EXPLAIN HOW THE REINSTATEMENT PROCESS WORKS?

A: After payment has been completed we will be in touch with you to request some specific detaisl to create our case. We do not ask for your password and will not login to your account and see your confidential data as we understand this is important to our clients.

Q: WHAT IF MY ACCOUNT IS IN .CA, .IN, .CN, .CO.UK, .MX, .DE, CAN YOU STILL HELP ME REINSTATE MY ACCOUNT?

A: We help Amazon seller and buyer accounts from all over the world, no matter what marketplace or location.

Q: WHAT DOES “ACCOUNT UNDER REVIEW” AFTER SUCCESSFULLY REINSTATED MEAN FOR ME?

A: While it is currently under review, you can still sell however you will not be allowed to withdraw funds in the mean time.

Q: WHAT DOES IT MEAN TO HAVE YOUR ACCOUNT UNDER REVIEW?

A: This means, that the account and activities is being closely monitored. We suggest you comply 100% with all policies during this period and do not sell any high risk items. This can mean a rolling reserve on your funds disbursement is applied but if thats the case it will specify so in the email.

Q: WHY ARE THEY REVIEWING IT?

A: This is standard procedure and protocol for Amazon to do this.

Q: HOW LONG DOES THIS REVIEW LAST?

A: This is a variable we cannot control as suck will take Amazon however long to complete their review. Having your account under review is not a reason to panic. Amazon is simply analysing wether you are now operating within their guidelines. We advise that in the meantime you continue to provide your customers with exceptional service and great quality products.

Q: WHAT IF I HAVE ALREADY SUBMITTED AN APPEAL AND IT WAS REJECTED OR THEY ARE ASKING ME FOR A PLAN OF ACTION THAT ADRESSES THEIR CONCERNS?

A: No problems at all, Amazon dont just give you one chance to appeal. We have successfully reinstated clients who have appealed several times prior to coming to us! Get your account reinstated now!

Q: WHY CHOOSE AMZ CONSULTING SERVICE?

A: Selling on Amazon is tough. We are a professional team of Amazon experts with all the know how about Amazon and it’s policies. We know what it takes to get you account reinstated and how to get through the stress of an Appeal Process. We get it done.